Legal information

Shipping

Last updated: 24 August 2026

Shipping is free on every order. Parcels leave within 1–2 business days and usually arrive within 6–10 business days in total, depending on your address.

Where we ship

We ship to 4 countries: United States, Canada, United Kingdom and Australia. Orders to any other address cannot be placed — the checkout will not accept them, so nothing is taken from you and then refused later.

Tracking your order

You get a tracking link by email as soon as the carrier takes the parcel. If the time we quoted has passed and nothing has moved, write to [email protected] — we chase the carrier and keep you posted.

If we cannot ship in the time we quoted

The times above are a commitment, not an estimate we can quietly miss. If we are unable to ship your order within them, we will tell you before the deadline passes, give you a revised date, and offer you the choice between waiting and cancelling for a full refund. If we do not hear back from you, we cancel and refund.

Buyers in the United States: this is the standard set by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), and we apply it to every destination rather than only where it is required.

Duties and taxes

Prices are shown in the currency of the destination you select, and nothing is added at checkout. Depending on the value of the parcel and where it is coming from, import duties or taxes may be charged by your own customs authority on delivery. Where that happens the charge is set by your country, collected by the carrier, and payable by the recipient — it is not something we add or receive.

This applies to all four destinations rather than to any one of them, and thresholds differ from country to country.

Wrong address or an unclaimed parcel

Check your address before confirming: a wrong one sends the parcel back to the sender and adds a fortnight. If you spot a mistake after ordering, write to us straight away — as long as the parcel has not left, we can correct it.

A parcel returned to us because it went unclaimed is refunded in full once it arrives back, minus nothing.

Damaged on arrival

Photograph it and write to us. In almost every case we settle it from the photograph and you do not have to send the pillow back. The returns page has the detail.